All CATAGORY
If you have any questions about the product you received, please contact us promptly. We will solve the problem for you within 24 hours.
Our products provide the following special services
（1）3-year warranty period: If all routers have quality problems within 1 year, our store supports free return and replacement of new products.
（2）Three-month warranty period: For products other than routers, if quality problems occur within three months, our store supports free return and replacement of new products.
Describe
Main Futures
Multi-mode LTE Cat.12 600Mbps, FDD-LTE /TDD -LTE/ WCDMA
Support many operators network, support Wi-Fi IEEE802.11 b/g/n/ac, 2.4GHz/5.8GHz frequency band.
5400mAH safe polymer battery.
Built-in high-gain antenna, stable signal and good coverage.
Nano SIM (4FF) , supports operators to customize eSIM patch cards.（optional）
Support multiple users to use the network at the same time.
Support various certifications as needed
|
Specification |
|
|
Chipset/Platform |
Qualcomm SDX24+QCA6174A |
|
Frequency Band(Optional) |
FDD-LTE: B1/B3/B5/B7/B8/B20/B28/B32 TDD-LTE:B38/B41/B42/B43 WCDMA:B1/B3/B5/B8 |
|
Hardware Interface |
1* Nano SIM (4FF) 1*Type C USB 3.0 1*Power Button 1*WPS Button 1*Reset 1*LAN （Optional） |
|
Special Features |
eSim （Standard:GSMA LPA. Through Bluetooth） |
|
LCD Display |
Battery Indicator,4G Network Indicator, Wi-Fi Indicator |
|
LED Display (Optional) |
|
|
LTE speed rate |
LTE DL: Cat 12 600Mbps UL:90Mbps |
|
LTE antenna |
DL: 4X4 MIMO B1/B3/B7/B32/B38/B41/B42/B43 |
|
Wi-Fi protocol |
2.4GHz/5.8GHz |
|
Wi-Fi speed rate |
AC1200 Mbps |
|
Wi-Fi antenna |
Built-in 2×2 MIMO |
|
OS |
Windows:Win7/8/10/11；MAC OS:MAC10.9+ |
|
Web browser |
Microsoft Edge, Firefox, Google Chrome, Safari,Opera |
|
Battery |
5400mAh Polymer battery, Removable battery |
|
Max users connection |
10 |
|
Size |
105mm*105mm*20mm |
|
Weight |
about 135g |
|
Reliability |
Operating Temperature: -10℃ to +55º C； Storage temperature: -10ºC to 70ºC, Operating humidity: 10% to 95%, Storage humidity: 5% to 95%. |
Shipping time and tracking
We use safe trackable shipping methods to ship parcels ,below is estimated delivery time for different countries :
Asian countries 7-10 days .
European countries 7-15 days .
United States 10-15 days .
American countries 15-25 days .
Brazil 15-45 days .
Service
Customer service working hours:Beijing 9:30-18:00
Ship orders within 48 hours (except weekends)
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FAQ:
Q1:Why can't the device recognize the SIM card?
A1: Please insert SIM card into the router for one minute first,then turn on the power. If still not recognized the SIM card,please install another SIM card from another SIM card operator.
Q2:Why can't I use the internet when I insert a SIM card?
A2:Even if your SIM card is compatible with the product, it is not necessarily plug and play, you need to disable the SIM card PIN and modify the APN.
Q3:How do I modify the APN？
A3: Enter the router IP address and search for APN Settings. Modify the APN. You can query the APN of the SIM card on the carrier's official website or mobile phone. Verify that the SIM card is activated.
Q4:The router cannot search for wifi?
A4: Please check the wifi light is on or off?If the light is on ,maybe wifi was hidden ,please log in web ui to enable the wifi name.
Q5:The router's network speed is slow
A5: The router needs to capture the signal and transmit the WiFi signal again, so it will be slower than the phone.If your speed is slow ,this is according your local case,or your can try other sim card .Speed is different.
Q6:Signal is unstable?
A6: You can also manage the settings page, lock 4G or 3G network, can effectively improve the stability of the network.
Q7:All settings are correct, but the device still cannot connect to the network?
A7: please consider whether it is caused by the following problems:
Account got suspended for too much data usage.
Is the SIM card an IoT card?
the sim card have limited service ,not work with router or hotspot.
some place did not cover the network Frequency band.
