All CATAGORY
NOTE:
1. The Zigbee GateWay only adapt to the devices of Tuya solution. It Supports APP: Smart Life and Tuya Smart. It does not support other solutions of zigbee products, such as XiaoMI.
2. This Zigbee GateWay communicate with server via WiFi, Not communicate with the devices of Tuya WiFi solution . That is to say, if your product is a product of Tuya WiFi, you do not need a Zigbee GateWay.
3. Tuya Zigbee GateWay does not support Alexa/Google Home/Yandex. It only provides data channels.Third party (Alexa/Google Home/Yandex) support completed by sub devices
4. There is no built-in battery, and it needs to be continuously powered by USB. The power adapter is not included in the package.
5. There are 4 versions, please choose carefully. Please refer to the image below for details.
Package Include
1. Tuya Gateway *1(Depends on your choice)
2. USB Power Cable*1
3. English User Guide*1
NOTE: The power adapter is not included in the package
Configuration: Add Tuya Zigbee under device.
Note: Using Tuya Zigbee Door Sensor as an example. The APP page is G01 PRO, and there are different pages for G01
Configuration:Add Tuya Bluetooth Sub device.
Note: Using Tuya Bluetooth Temperature and humidity sensor as an example. The APP page is G01 PRO, and G01 does not have this function.
FAQ
Q:What are the suggestions for the installation location?
A:We suggest installing it in an open location. Do not install it in a closed iron box as it will affect signal transmission.The WiFi signal at the installation location must be normally.
Q:How many Bluetooth or Zigbee sub devices can it support?
A:In general, ZBG01/G01 PRO/G01 support 30 Zigbee sub devices (sensor class); If there are Route capable Deivce in the network, more Zigbee sub devices can be connected. ZBG01/ G01 PRO/BT03 supports 30 Bluetooth sub devices.
Q:What is the transmission distance?
A:The transmission distance of Zigbee is similar to WiFi. It can cover any location that a typical WiFi (2.4GHz) router can cover However, the direct isolation of the equipment may reduce the transmission distance. Low power Bluetooth typically has a transmission distance of 10-15 meters and can penetrate 1 to 2 walls.
Q:If my product is a Tuya WiFi product, do I need this device?
A:No, it can directly link to your WiFi router. Our device’s WiFi function is only a communication method for connecting to Tuya cloud services, and it does not support WiFi device access.
Q: Does G01 support Tuya Bluetooth device?
A: NO. G01 does not support Bluetooth sub devices. ZBG01/G01 PRO/BT03 supports them.
Q: Does BT03 support Tuya Zigbee device?
A: NO. BT03 only support Bluetooth sub devices.
Q:What is the length of the cable used? What is the interface with the device?
A:The cable is 100cm. Currently, Micro USB is used, but we may modify it to Type-C without notification.The USB cable is only used for power supply and has no data function.
Q:What type of power adapter is required?
A:The power adapter is not included in the package.The power adapter needs to use 5V/1A or higher.We recommend using the power adapter of an old phone. Poor quality or power sufficient power adapters may cause unstable operation of the device.
Q: Why is there a time delay when I use it?
A: Smart IR Remote is operated by Tuya cloud services. At this point, you need to check if the connection from your phone to Tuya cloud service is delayed, and also check if the connection from your WiFi router to the cloud server is delayed (the app provides the function of device checking network).
Q: How do I know my WiFi router has a frequency of 2.4GHz?
A: Most routers come with a 2.4GHz frequency band, and this information is usually marked on the router’s nameplate. Some routers default to turning off the 2.4GHz frequency. Please refer to the router’s manual to turn on the 2.4GHz frequency.
Q: What do I need to do when configuration fails?
A: 1. Check whether the remote control is powered on or not. And ensure that the indicator light of Smart IR Remote is in fast flashing mode.
2. Check whether your mobile device is connected to 2.4GHz WiFi network.
3. Ensure that Smart Life has Bluetooth permission and confirm that the phone has Bluetooth turned on (some phones have low-power Bluetooth in GPS, if so, please ensure that the location information is turned on)
4. Check your network connectivity, make sure the router is working properly.
5. Make sure the WiFi password entered is correct when adding remote control.
6. Confirm that the WiFi router does not have restricted access features, such as Mac address whitelist.
7. If WiFi 2.4GHz and 5GHz use the same SSID, you can try changing the name and have your smartphone connect to WiFi 2.4GHz.
8. If the configuration still fails, please turn off your phone’s Bluetooth, long press the Smart IR Remote Reset Button for 5 seconds to switch the device’s indicator light to slow flashing mode, and then add it using AP mode. Select the slow flashing indicator light option on the add page to enter AP mode, and the APP page will guide you through the operation.
Q: Why can’t I see the gateway device on the third-party smart speaker / Amazon Alexa / Google Home / Yandex Alice ?
A: Yes, our device is a gateway, and gateway devices are not displayed by third parties. What can be displayed are the sub devices linked under the gateway, of course, the sub devices must have support for third parties to be displayed.
